Today’s IT Challenges

IT organizations today face unprecedented challenges. Internal business customers continue to demand rapid delivery of innovative services to respond to outside threats and opportunities. Hamstrung by rigid systems and outdated processes, IT struggles to keep up, often exhausting resources simply trying to respond to changing business requests. External cloud providers present a new challenge, offering services-on-demand, bypassing IT entirely.

In this tense environment IT options have been few: delay innovation that fuels the business or continue or allow business users to procure services without IT oversight that ensures reliability, security, compliance and governance standards are met for the business.

The Promise of Cloud Computing

At the core of IT’s challenges is a perennial cycle where the majority of budgets are consumed maintaining existing systems, leaving little to reinvest in growing the business. However, an increasing number of IT organizations leverage cloud to break this cycle and unlock resources to fuel innovation for the business.

Cloud computing empowers IT through flexible, automated infrastructures, new on-demand service models and new levels of IT efficiency. All this allows IT to shift resources from maintaining existing systems to invest in building innovative services that drive new revenue, improve operations and advance business goals.

A New Operating Model for your Cloud

Cloud enables you to redefine the way IT produces and delivers services for your business. The goal isn’t to merely become a more efficient, agile and reliable IT organization—although cloud certainly delivers that—but to form a new partnership with business stakeholders based upon innovation and business value.

IT organizations face unprecedented challenges today:

  • Pressure to be more flexible and innovative to rapidly address competitive threats and satisfy user demands.
  • The need to deliver higher levels of efficiency and responsiveness to compete with low cost, on-demand services from external suppliers.
  • Continue to provide reliability, security and governance for all applications and services required by the business.

While some IT organizations are consumed with simply maintaining existing systems and responding to an ever growing backlog of projects, an increasing number of organizations are embracing cloud to find new ways to successfully partner with the business, delivering value and differentiation that advance the goals of the business.

Empowering Your IT Organization with Cloud Computing

There are two key elements required to achieve the full potential of cloud computing: choosing the right technology platform to underpin your cloud, and putting in place an operating model optimized for the advantages of cloud. In short, the most successful organizations have embraced cloud as a comprehensive IT strategy, examining how to build, rent, operate and staff their cloud environment, while measuring the efficiency, agility and reliability improvements achieved through cloud computing.

In working with global enterprises and service providers, VMware has found distinct categories of IT organizations and their capabilities as they move to embrace cloud computing:

Reactive – With IT exhausting resources maintaining existing systems, the organization is challenged to make the desired contribution to future business results. The need for rapid innovation has driven business stakeholders outside of traditional IT channels, creating a tension between IT and business stakeholders. As a result, cloud has entered the business opportunistically, threatening to create silos of activities that cannot satisfy the mandates for security, risk management and compliance.

Proactive – IT has moved to embrace cloud as a model for achieving innovation through increased efficiency, reliability and agility. Shifts in processes and organizational responsibilities attempt to bring structure to cloud decisions and directions. More importantly, IT has embraced a new role, that of a service broker. IT is now able to leverage external providers to deliver rapid innovation within the governance structure of IT, balancing costs, risks and services levels.

Innovative– IT has fully implemented cloud computing as their model for producing and consuming computing, shifting legacy systems to a more flexible infrastructure, investing in automation and policy based management for greater efficiency and reliability and enabling a broad range of stakeholders to consume IT services via self-service. Detailed measurement capabilities enable IT to quantify the financial impact of sourcing decisions, redirecting saved resources to drive new services and capabilities that advance business goals.