Hospitality IT Services
We don't treat hospitality as a vertical — it's a core competency. Our team has hands-on experience with PMS migrations, hotel reflags, brand standard compliance, and multi-property rollouts across hundreds of properties nationwide.
We understand the problems that keep hotel owners and GMs up at night
Most IT providers learn your industry on your dime. We've already solved these problems across hundreds of hotel properties — and we bring that operational experience to every engagement.
Guest Wi-Fi That Fails at Peak Hours
Bandwidth-hungry guests, streaming devices, and conference events overwhelm underpowered hotel networks. We design and manage enterprise-grade Wi-Fi that scales with your occupancy.
PMS Downtime During Check-In Rush
A frozen Opera, Maestro, or FOSSE system at 3pm on a Friday is a revenue and reputation crisis. We provide 24/7 PMS support with escalation paths that actually work.
PCI-DSS & Cybersecurity Exposure
Hotels are high-value targets. Payment card data, guest PII, and loyalty program credentials require layered security — not just a firewall. Defenasys was built for this environment.
Brand Standard Compliance Pressure
Brand audits are unforgiving. Wi-Fi speed tests, CCTV coverage, network segmentation — we know the requirements and keep you compliant year-round, not just before an audit.
Vendor Coordination Chaos
Hotels manage dozens of technology vendors — PMS, POS, key systems, CCTV, IPTV, HVAC controls. We serve as your single point of coordination, eliminating finger-pointing and delays.
Technology Gaps During Renovations & Reflags
Hotel openings, brand conversions, and renovations require precise technology cutover planning. We've managed hundreds of these transitions without service disruption.
Every technology discipline a hotel needs
From the front desk to the back office, from the guest Wi-Fi to the security camera system, Symmetry I.T. manages the full technology stack for hotels and resorts.
Hotel Wi-Fi & Network Infrastructure
Enterprise-grade wireless design, deployment, and ongoing management for properties of all sizes. We handle bandwidth planning, guest network segmentation, and back-of-house infrastructure.
PMS & POS Support
Certified support for Opera, Maestro, FOSSE, Lightspeed, Micros, and other hospitality platforms. We manage integrations, updates, and 24/7 issue resolution.
Defenasys Cybersecurity for Hotels
PCI-DSS compliance support, network segmentation, endpoint protection, and 24/7 threat monitoring purpose-built for hotel environments.
Hotel Key Systems
Installation, integration, and support for Assa Abloy, Dormakaba, Salto, and other hotel key system platforms. We handle new installations and system upgrades.
CCTV & Physical Security
IP camera systems, DVR/NVR management, and physical security infrastructure for hotel lobbies, parking structures, corridors, and back-of-house areas.
Hotel Openings, Renovations & Reflags
End-to-end technology management for hotel openings, brand conversions, and renovations — from site surveys and cabling through cutover and post-opening support.
Multi-Property IT Management
Centralized IT management for hotel portfolios with standardized configurations, centralized monitoring, and consistent support across all properties.
AI Automation for Hotels
Automated guest request routing, maintenance ticket creation, pre-arrival communication workflows, and AI-powered front desk support tools.
Vendor Coordination
We manage your technology vendor relationships — scheduling, escalations, and accountability — so your operations team can focus on guests, not IT tickets.
Managed IT & Help Desk
24/7 help desk support for hotel staff, proactive monitoring of all hotel systems, and a dedicated account team that understands your property.
Full-Stack Managed IT for Hotel Systems
We manage, monitor, and support every technology system a hotel operates — from the property management system to the guest room controls. One provider. One point of accountability. Zero finger-pointing.
Property Management & Front Office Systems
Opera (Oracle Hospitality)
Full support for Opera Cloud and Opera On-Premise — upgrades, integrations, user training, and 24/7 issue resolution.
Maestro PMS
Certified support for Maestro deployments including multi-property configurations, module integrations, and performance tuning.
FOSSE (Marriott)
Specialized support for FOSSE environments in Marriott-branded properties, including brand standard compliance requirements.
Cloudbeds & Mews
Cloud-native PMS support for independent hotels and boutique properties — API integrations, channel manager connectivity, and staff support.
Lightspeed & Agilysys
PMS and POS support for resort and casino-hotel environments with complex F&B and activity management requirements.
PMS Migrations & Upgrades
End-to-end project management for PMS migrations, brand conversions, and version upgrades with zero-downtime cutover planning.
Point of Sale & Food & Beverage Systems
Micros (Oracle OPERA F&B)
Hardware and software support for Micros POS terminals, kitchen display systems, and Oracle F&B integrations across restaurants and bars.
Simphony POS
Cloud-based Simphony deployment support including menu management, reporting configuration, and PMS integration for seamless room charging.
Infrasys & Agilysys InfoGenesis
Enterprise F&B POS support for large resort environments with complex multi-outlet configurations and high transaction volumes.
Toast & Square for Hospitality
Support for modern cloud POS platforms used in boutique hotels, rooftop bars, and food hall environments.
POS Hardware Management
Terminal provisioning, printer configuration, cash drawer management, and on-site hardware replacement for all POS environments.
PCI-DSS Compliance for POS
Network segmentation, P2PE validation, and PCI scope reduction for hotel F&B environments to protect cardholder data.
Guest Wi-Fi & Network Infrastructure
Guest Wi-Fi Design & Management
High-density wireless design using Ruckus, Cisco Meraki, and Ubiquiti — engineered for peak occupancy, streaming, and brand standard speed requirements.
HSIA (High-Speed Internet Access)
Managed HSIA solutions with bandwidth monitoring, QoS policies, and guest portal management for branded and independent properties.
Network Segmentation
VLAN architecture separating guest, management, POS, PMS, and IoT traffic — a requirement for PCI-DSS compliance and brand standards.
Back-of-House Infrastructure
Core switching, server room management, structured cabling oversight, and ISP redundancy for uninterrupted hotel operations.
SD-WAN & Multi-Site Connectivity
Software-defined WAN for hotel portfolios requiring consistent, managed connectivity across multiple properties with centralized visibility.
Captive Portal & Guest Authentication
Branded guest Wi-Fi portals with loyalty program integration, terms acceptance, and bandwidth throttling by room category.
IPTV & In-Room Entertainment
IPTV System Management
Managed support for IPTV headend systems, set-top boxes, and channel lineup management across all guest room categories.
Sonifi & Enseo
Support for leading hospitality IPTV platforms including Sonifi STAYCAST and Enseo — including PMS integration for welcome screens and room billing.
Samsung & LG Hospitality TVs
Provisioning, configuration, and remote management of Samsung LYNK and LG Pro:Centric hospitality display systems.
Chromecast & Streaming Integration
Google Chromecast for Hotels and similar casting solutions — network configuration, PMS integration, and guest-facing support.
In-Room Tablet Systems
Deployment and management of in-room tablet solutions (Crave, ALICE, Nuvola) for guest service requests, room controls, and upsell automation.
Digital Signage
Hotel lobby, elevator, and meeting room digital signage management — content scheduling, hardware monitoring, and brand standard compliance.
Door Lock & Access Control Systems
Assa Abloy (VingCard)
Installation, programming, and ongoing support for VingCard Essence, Allure, and Classic door lock systems — the most widely deployed platform in hospitality.
Dormakaba
Support for Dormakaba Saflok and Ambiance hotel lock systems including encoder management, PMS integration, and mobile key enablement.
Salto Systems
Cloud-based and on-premise Salto access control for hotels requiring flexible, IP-connected lock management with real-time audit trails.
Mobile Key Integration
Configuration and support for mobile key solutions (Bluetooth, NFC) integrated with PMS platforms for keyless guest check-in experiences.
Lock Encoder Management
Front desk encoder configuration, key card stock management, and emergency override procedures for all major lock platforms.
Access Control for Staff Areas
Back-of-house access control for employee entrances, server rooms, storage areas, and restricted zones — integrated with HR systems where applicable.
GRMS, Telephony & Building Systems
GRMS (Guest Room Management)
Integration and support for GRMS platforms (Inncom, Telkonet, Honeywell) controlling in-room HVAC, lighting, and DND/MUR status from a central dashboard.
Hotel Telephony (PBX/VoIP)
Managed support for hotel PBX and VoIP systems — Mitel, Cisco, Avaya — including voicemail, wake-up calls, and PMS integration for room billing.
Two-Way Radio & Paging
Staff communication systems including Motorola and Kenwood radio fleets, Vocera badge systems, and overhead paging infrastructure.
Energy Management Systems
Thermostat and energy management integration for HVAC optimization — reducing energy costs while maintaining guest comfort standards.
Elevator & Life Safety Integration
Network connectivity for elevator control systems, fire alarm panels, and emergency notification systems requiring IP infrastructure.
Spa & Activity Management
IT support for spa management software (Book4Time, SpaSoft) and activity scheduling platforms integrated with PMS for seamless guest billing.
Security, Surveillance & Compliance
CCTV & IP Camera Systems
Avigilon, Axis, and Hanwha IP camera systems for lobbies, parking structures, corridors, and back-of-house — with centralized NVR management and remote access.
Video Analytics
AI-powered video analytics for occupancy monitoring, perimeter alerts, and incident detection — integrated with hotel security workflows.
PCI-DSS Compliance
Network segmentation, vulnerability scanning, log management, and compliance documentation to maintain PCI-DSS certification for hotel payment environments.
Brand Standard Audits
Pre-audit technology assessments covering Wi-Fi speed, CCTV coverage, network segmentation, and system documentation to ensure brand compliance.
Incident Response
24/7 security incident response for hotels — ransomware containment, data breach notification support, and forensic investigation coordination.
Defenasys for Hotels
Our proprietary cybersecurity platform providing layered endpoint protection, email security, dark web monitoring, and 24/7 SOC coverage for hotel environments.
Deep expertise in every area of hotel technology
Our hospitality practice covers every technology discipline a hotel needs — from the guest-facing systems that define the experience to the back-of-house infrastructure that keeps operations running.
Talk to Our Hospitality TeamFrequently asked questions
Do you support all major PMS platforms?
Yes. We support Opera, Maestro, FOSSE, Lightspeed, Cloudbeds, Mews, and other major hospitality PMS platforms. Our team has hands-on experience with PMS migrations, upgrades, and integrations.
Can you handle a hotel opening or brand conversion?
Absolutely. Hotel openings and brand conversions are a core competency. We manage site surveys, structured cabling coordination, technology procurement, system configuration, cutover planning, and post-opening support.
How do you handle Wi-Fi for large properties?
We design enterprise-grade wireless networks using Ubiquiti, Ruckus, Cisco Meraki, and other platforms. Our designs account for guest density, bandwidth requirements, network segmentation, and brand standard compliance.
Do you support multi-property hotel portfolios?
Yes. We provide centralized IT management for hotel portfolios of all sizes — from two properties to hundreds — with standardized configurations, centralized monitoring, and consistent support across all locations.
What cybersecurity services do you provide for hotels?
Our Defenasys platform provides PCI-DSS compliance support, network segmentation, endpoint protection, email security, 24/7 threat monitoring, and incident response — purpose-built for hotel environments.
Talk to our hospitality IT team
We understand hotel operations. Let's discuss your specific environment and requirements.